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TriZetto’s QuoteToCard Solution Provides Healthcare Payers With Nation’s Broadest Access to Brokers Who Sell Policies and Streamlines Payers’ Small Group Sales
Sales Automation From Desktop Shortens Closing and Installation and Frees Brokers to Spend More Time Prospecting
NEWPORT BEACH, Calif. – March 9, 2010 – The TriZetto Group, Inc. today announced the early availability of its QuoteToCard solution, which offers healthcare payers end-to-end sales automation and proprietary integration to HealthConnect, an individual and small-group multi-payer portal with the nation’s largest community of brokers and general agents. For payers using TriZetto’s QuoteToCard solution, brokers will now be able to generate quotes, install cases, enroll members and print identification cards either directly from the payer’s website or through an online marketplace.
The QuoteToCard solution is available to the 69 payers that use TriZetto’s FacetsTM enterprise administration platform, covering 90 million licensed members. Nearly 7,000 brokers and agents in 19 states employ HealthConnect System’s online portal to generate more than 12,000 individual and small-group quotes per day.
“TriZetto’s QuoteToCard solution provides health plans with the broadest access and easiest connectivity to the channel that sells the most policies: the broker,” said Eric Grossman, TriZetto’s vice president of revenue enablement. “Our offering can decrease the payer’s manual steps for quoting, case set-up, enrollment and renewals by as much as 50 percent and roughly double the return on investment compared to a non-integrated sales automation point solution.”1
“TriZetto’s QuoteToCard solution gives a broker the ability to search, quote, apply and bind health insurance directly from his or her desktop, which can significantly reduce time spent servicing a group and free the broker to focus more on prospecting and selling,” said Peter Everett, president and chief executive officer of HealthConnect Systems. “Given the solution’s connectivity to almost 7,000 brokers, it also provides the payer with real-time visibility into the sales cycle for much needed competitive intelligence about benefit plan design and pricing.”
Because the QuoteToCard solution can reduce data errors, incorrect effective dates and late member identification cards, the solution can also increase customer satisfaction and retention, added Grossman. In a 2008 study by TriZetto, brokers reported that it took typically 18 to 29 days to close individual and small-group customers. Brokers in that study reported that case installation was their greatest distribution problem.2 Research by The Alan Katz Group and Miller Marketing Insights in 2007 showed that brokers on average spent 63 percent of their time on service and administrative work, rather than focusing on new business.3
TriZetto’s QuoteToCard solution is a component of a larger suite of sales and service automation tools including policy administration, billing/commission capabilities and health insurance connector/exchange administration for health plans and state governments. In May 2009, TriZetto and HealthConnect announced a partnership to develop new products and services that help payers, health insurance brokers and general agents significantly improve the sales and service life cycle.
1. The TriZetto Group, customer ROI analysis, August 2009.
2. Gantry Group, broker survey commissioned by The TriZetto Group, September/October 2008.
3. The Alan Katz Group, Miller Marketing Insights, “Agent ‘Business Growth’ Survey,” Nov. 25, 2007.
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